Client Information
Preparing for Your Appointment
To help ensure your appointment runs smoothly, please review the information below and provide any relevant documentation prior to your session.
Preparing for Your Appointment
To help ensure your appointment runs smoothly, please review the information below and provide any relevant documentation prior to your session.
Referrals from Medical Practitioners
If you have been referred by a medical practitioner (e.g., GP, Paediatrician, or Psychiatrist), please provide a copy of your referral letter before your appointment.
Mental Health Care Plan
If you are attending under a Mental Health Care Plan (MHCP), please submit:
- Your referral letter, and
- A copy of your current, comprehensive MHCP prepared by your referring doctor
Chronic Condition
GP Chronic Condition Management Plan
If you have been referred under a GP Chronic Condition Management Plan (GPCCMP), please provide a valid referral letter from your GP including:
- Confirmation of the allied health discipline you have been referred to
- The number of sessions approved
Please note: The former Enhanced Primary Care (EPC) plan is no longer valid and referrals must be completed under the GP Chronic Condition Management Plan (GPCCMP). APSC can not accept EPC referrals effective as of 1 July 2025.
NDIS Participants
If you are accessing services under the NDIS, please provide:
- Patient’s full name
- Date of birth
- NDIS number
- NDIS plan start and end date
- Plan management type (self-managed, plan-managed, or NDIA-managed)
- Contact email for invoicing
Other Referral Pathways
If you are attending under another referral pathway, please provide all relevant referral documentation prior to your appointment.
If you are unsure what applies to you, feel free to contact us and we will be happy to assist.
Crisis Support Numbers
The Australian Psychology and Speech Clinic does not provide crisis support. If you or someone you know is experiencing an emergency or is in immediate danger, please call 000 immediately.
Free support is also available by contacting:
Lifeline on 13 11 14
24/7 national crisis support service.
Mental Health Line on 1800 011 511
NSW Health’s 24/7 statewide phone service which links people with NSW Health mental health services. It is a free service.
13 YARN on 13 92 76
24/7 national crisis support phone line operated by and for Aboriginal and Torres Strait Islander people.
Beyond Blue on 1300 22 46 36
An Australian mental health and wellbeing support organisation that offers a range of services, including 24/7 phone counselling.
Kids Helpline on 1800 55 1800
24/7 national online and phone counselling for young people aged 5 to 25 years.
Suicide Call Back Service on 1300 659 467
Nationwide service providing telephone and online counselling to anyone affected by suicide.
1800 737 732
A 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Reaching out for support can make a real difference. If you or someone you know is in crisis, please seek help as soon as possible. A comprehensive list of mental health services and support contacts is available through NSW Health and can be accessed via the link below:
https://www.health.nsw.gov.au/mentalhealth/services/Pages/support-contact-list.aspx
Other Resources
Non-Emergency Support – Safe Haven
Safe Haven is a free, non-emergency support service from the NSW Government’s Towards Zero Suicides initiative. It provides a calm, culturally sensitive environment for individuals experiencing distress or suicidal thoughts, where you can speak openly in a supportive, non-judgemental setting.
Trained peer workers with lived experience of suicidal distress and recovery will support you. If you prefer not to talk, you are welcome to use a quiet space to rest. Please note that this service is not a crisis or emergency service. If you are in an emergency, call 000 immediately.
For more information, please visit:
https://www.health.nsw.gov.au/towardszerosuicides/Pages/safe-haven.aspx
Beyond Now Suicide Safety Plan App
Developed by Lifeline Australia, this app is suitable for iPhone users and serves as a helpful resource for creating a personalised safety plan. It can act as a reminder of reasons to live and provide strategies to help you stay safe if you are experiencing suicidal thoughts.
Please note, this app does not replace professional support and is not a crisis service. If you are in immediate danger or require urgent help, please call 000.
For more information, please visit:
https://apps.apple.com/au/app/beyond-now-suicide-safety-plan/id1059270058
How We Support You at APSC
At the Australian Psychology and Speech Clinic, we deliver services that are individualised and respectful to each person’s needs and cultural background. We work collaboratively with you to support your goals. If we cannot offer a specific service, we will refer you to an appropriate provider.
Our team receives ongoing training to maintain high standards delivering evidence-based services. We value cultural diversity and strive to create a safe, inclusive environment where you feel heard, respected, and supported in making meaningful change.
Waitlist information
We understand that waitlists for allied health services can sometimes be longer than expected, and we acknowledge that this may be frustrating. At APSC, we recognise the importance of timely intervention and early support, and we aim to keep our waitlist to no more than 6 weeks wherever possible.
While we strive to provide timely access to services, there are occasions where demand results in longer wait times. In these situations, we will provide a list of trusted alternative providers who may be able to support you sooner. Our priority is ensuring you receive appropriate support, even if this involves referral to another service.
We are continually working to reduce wait times and improve the way services are delivered. If you have any questions regarding waitlist times, please contact our admin team.
Privacy Policy
At the Australian Psychology and Speech Clinic, we take your privacy and confidentiality seriously. We recognise the sensitive nature of your information and are committed to managing it securely at all times.
All client information is stored in a secure, encrypted practice management system and is protected according to relevant privacy and healthcare regulations.
Trust is essential to the therapeutic relationship, and confidentiality is central to this commitment. If you have questions or concerns about how your information is managed, please contact us.
Interpreter Services
Interpreters support clear communication between our staff, patients, and carers. Many of our team members are bilingual and may be able to assist where appropriate.
If you require an interpreter, please contact us prior to your appointment so we can arrange this through the Translating and Interpreting Service (TIS National). For Auslan interpreting services, please also get in touch with us in advance and we will be happy to assist with arranging support.
Cancellation Policy
Our cancellation policy is in place to support fair access to appointments and to help us manage our schedule efficiently for all clients.
If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours notice. This allows us to offer the appointment time to another client who may be waiting for services.
We understand that unexpected situations can arise, and we will always do our best to work with you where possible. If you need to make any changes, please contact our administrative team as soon as you can so we can assist you.
For transparency, please note that cancellation fees apply where sufficient notice of at least 48 hours is not provided, in line with our policy. We appreciate your understanding and cooperation in helping us maintain an efficient and accessible service for all clients.
Mandatory Reporting & Duty of Care
At the Australian Psychology and Speech Clinic, our clinicians have a legal and ethical responsibility to ensure the safety and wellbeing of our clients and others.
This means that in certain circumstances, confidentiality may need to be limited. If there are concerns about risk of harm to yourself or others, or if we become aware of possible abuse, neglect, or risk to a child or vulnerable person, our clinicians are required to take appropriate action. This may include making a report to relevant authorities or seeking additional support services.
Where possible, we will aim to discuss this with you before taking action. Our priority is always to act in a way that supports safety, wellbeing, and appropriate care. If you have any questions about confidentiality or mandatory reporting obligations, we encourage you to speak with your clinician or contact our team.
Get In Touch
Please give us a call or use the form to submit an enquiry.
